From Sage X3 Limits to Full Flexibility: Harvest Pet Products
Client
Harvest Pet Products
Sector
Pet Product Manufacturing
ERP
Sage X3 (Retained)
Solution
Cyferd, Delivered by Tick9
Key Contact
Nigel Dolby, Finance Director
Harvest Pet Products is a family-run business with over 25 years of manufacturing experience. As they've grown their product range and customer base, their finance and operations teams have had to work around the limitations of their ERP system. Cyferd helped them break free—and showed them what's possible when technology works the way people do.
About Harvest Pet Products
A established manufacturer of pet products, Harvest has built their reputation on quality and reliability over 25+ years. With a continuously expanding product range and a growing customer base across multiple regions, they needed systems that could scale with them without forcing compromise on how their teams work.
The Challenge: Sage X3 Rigidity
Frustrating PO Screens
Sage X3's purchase order interface was rigid and unintuitive. Users found it cumbersome, and approvals became a bottleneck as people avoided using the system.
Spreadsheets and Workarounds
Teams relied on Excel spreadsheets to manage what should have been in the ERP. This created duplication, inconsistency, and gaps in data.
Finance Team Burden
Nigel's finance team spent time chasing paperwork, reconciling spreadsheets, and manually updating records instead of focusing on financial analysis.
Slow, Unstructured Approvals
Purchase requisitions were cumbersome to create and slow to approve. Without a clear workflow structure, approvals got stuck.
Limited Visibility
No clear picture of what commitments had been made or what was pending. Finance couldn't see the full pipeline.
No ERP Replacement Wanted
Sage X3 was working well in other areas. Harvest didn't want to replace it—they just needed the PO process to work better.
The Solution: Cyferd Alongside Sage X3
Tick9 built a tailored purchase order application on the Cyferd platform that works seamlessly with Sage X3. No replacement. No disruption. Just a better way to handle POs.
Fast, Intuitive Approvals
Replaced the clunky Sage X3 PO screens with a clean, modern interface designed around how Harvest's teams actually work. Users could approve requests in seconds instead of struggling with the ERP.
Integrated with Sage X3
The Cyferd app integrated directly with Sage X3 so approved POs flowed straight into the ERP. No duplication. No manual re-keying. One system of record.
Reduced Paperwork
Digital capture replaced printed forms and email trails. Everything was tracked, logged, and auditable within the system.
High User Adoption
Built around how people actually work, not around system constraints. Teams adopted it immediately because it made their job easier.
The Turning Point: "What Else Can We Do?"
Once the PO application was live and delivering results, Harvest asked a question that changed everything: "What else can Cyferd do?"
From One App to an Ecosystem
The success of the PO app opened doors to build more. Harvest is now developing:
- Sales Order Processing App — streamlining how customer orders flow through operations
- Customer Onboarding App — automating the intake process for new customers
- CRM Functionality — bringing customer relationship management into the platform
- Additional Specialized Apps — under development, tailored to Harvest's unique needs
Why This Matters
Each new app is built on the same Cyferd foundation, so they share data, workflows, and rules seamlessly. No separate integrations needed. No data silos. One platform growing with Harvest's business.
The Results
Seamless Sage X3 Integration
POs approved in Cyferd flow directly into Sage X3. No manual steps, no duplication, no re-keying.
Streamlined Operations
Finance teams no longer chase paperwork. Operations run smoother with clear processes and visibility.
Faster Approvals
What took days now takes minutes. Purchasing decisions happen faster without approval bottlenecks.
Reduced Paperwork
Digital workflows replaced printed forms and email trails. Everything is logged and auditable.
Broad User Adoption
Adoption across departments was rapid. Teams are actually using the system because it works for them.
Scalable Platform
One successful app led to many more. Cyferd is growing as Harvest's needs expand.
Nigel Dolby's Perspective
Watch Nigel Dolby, Finance Director at Harvest Pet Products, discuss how Cyferd transformed their operations—from solving the immediate PO problem to enabling a wider digital transformation across the business.
Watch InterviewReady to Build Your Own Cyferd Apps?
Whether you're looking to fix a single pain point or build an entire app ecosystem, Cyferd can work alongside your existing systems. Let's talk about what's possible for your business.
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