TesTex Transforms Operations with Tick9 & Cyferd
Client
TesTex NDT Limited
Sector
Non-Destructive Testing
Previous Systems
Spreadsheets, Word docs, paper records, Post-it notes
Solution
Cyferd, Delivered by Tick9
Experience
25+ Years
TesTex NDT is a leading specialist in non-destructive testing for the petrochemical and bulk liquid storage sectors. Over 25 years, they've built a trusted reputation for rigorous inspection and detailed reporting. But as rapid business growth over the past four years accelerated, running operations on spreadsheets, Word documents, and paper records became unsustainable. Tick9 helped them move from analog to digital with a unified platform built on Cyferd.
About TesTex NDT
TesTex NDT Limited is a leading non-destructive testing specialist serving the petrochemical and bulk liquid storage industries. With 25+ years of experience, they've established themselves as a trusted partner for rigorous inspections and detailed compliance reporting.
Over the past four years, rapid business growth—expansion into new markets, more complex projects, larger teams—exposed the limits of their analog operations. They needed a modern platform to match their ambitions.
The Challenge: Built on Spreadsheets and Post-it Notes
No Single Source of Truth
Job information was scattered across departments—spreadsheets, Word documents, email chains, and paper records. No one could be sure they had the latest version of anything.
Blind Field Teams
Field technicians working on sites had limited access to historical inspection data. They couldn't see what tests had been run in the past or review asset history.
Excel-Based Planning
Schedules, availability, and workload planning lived in Excel spreadsheets. No real-time visibility. Managers couldn't see who was available or what was scheduled.
Manual Handoffs
Every stage of the workflow—from sales to operations to site to invoicing—involved manual handoffs. Information passed through email, printouts, and phone calls.
Failed Off-the-Shelf Solutions
They'd tried commercial software but found it too rigid, missing critical features they needed, or difficult to configure for their specific workflows.
Bespoke Development Was Unaffordable
A fully custom solution seemed like the answer, but they lacked the internal development capabilities and the budget to build from scratch.
As the business grew, the cracks became impossible to ignore. Operations were slowing. Decisions were delayed waiting for information. Risk was accumulating in processes that weren't documented or tracked.
The Solution: Two Integrated Apps on a Shared Database
Tick9 built a unified operations platform on Cyferd consisting of two core applications working together on the same data.
1. Back-Office Operations App
The back-office application handles the core business processes:
- Job CreationSet up new inspection projects with full details
- Planning & SchedulingAllocate resources and schedule technicians
- QuotingGenerate accurate proposals for clients
- InvoicingAutomatic billing based on completed work
2. Field Technician App
The field app gives technicians real-time access to job data and historical information while on site:
- Job AccessView assigned jobs and detailed specifications
- Asset HistoryReview inspection data going back years
- DocumentationAccess previous reports and reference materials
- Data RecordingCapture findings directly in the field
One Database. No Silos.
Both apps share the same database. Information entered at any stage—whether in the office or in the field—is immediately available everywhere. A technician logs test results on site, and the back-office sees the update in real-time.
Key Elements: How It Works
Full Historical Records
Technicians can access inspection data going back years. Every test, every finding, every report is retained and searchable.
Custom Gantt Chart View
Retaining the Excel familiarity that teams knew, we built a visual Gantt chart for scheduling and resource planning with real-time updates.
Workflow-Driven Design
Built around how TesTex actually works, not around generic processes. The system moves with the business, not against it.
The Results: From Analog to Digital Operations
Centralised Information
All job information, schedules, and historical data in one place. No more scattered spreadsheets or documents. Information is accessible in real-time.
Accurate Planning
Managers see staff availability, workload, and job status at a glance. Scheduling is faster and more accurate, reducing bottlenecks and improving resource utilisation.
Better-Prepared Technicians
Field teams arrive on site with full historical access. They understand the asset context, know what's been tested before, and can work more confidently and thoroughly.
Smooth Digital Transition
Despite moving from paper-based operations, adoption has been smooth. The system was designed around how people actually work.
Scalable Platform
The foundation is solid and flexible. TesTex is already exploring bringing additional systems onto Cyferd to continue their digital transformation.
Looking Forward
TesTex has moved from running on spreadsheets and Post-it notes to a modern, scalable platform. But this is just the beginning. With a solid digital foundation in place, the team is exploring additional capabilities and apps to continue streamlining operations as the business grows.
Ready to Move Beyond Spreadsheets?
If your operations are held together by spreadsheets, paper, and manual handoffs, there's a better way. Cyferd can help you build a unified platform that works for your business, not against it.
Start Your Transformation