Privacy Policy
Last updated: February 2026
This privacy policy sets out how Tick9 Limited (“Tick9”, “we”, “us”, “our”) uses and protects any information that you give when you use this website. Tick9 is committed to ensuring that your privacy is protected.
For the purposes of UK data protection law, Tick9 Limited is the data controller of personal data we collect through this website and in connection with our services.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Contact: hello@tick9.co.uk | 01482 736046
1. What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- IP address
- Information about your computer and browser
2. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- From time to time, we may also use your information to contact you for market research purposes by email, phone or mail
- We may use the information to customise the website according to your interests
- Analytical purposes
The lawful bases we rely on for processing your personal data are:
Responding to enquiries
Legitimate interests — responding to a business enquiry you initiated
Marketing communications
Legitimate interests or consent — you can opt out at any time
Improving our website
Legitimate interests — aggregated analytics data only
Legal and compliance obligations
Legal obligation
3. Disclosure to third parties
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We share data only:
- To the extent necessary to run our business, website, and fulfil contracts
- When required to do so by law
- With HubSpot (CRM and marketing platform) — processed under a Data Processing Agreement compliant with UK GDPR
- With analytics providers (e.g. Google Analytics) — anonymised/aggregated data only
- With professional advisers (solicitors, accountants, insurers) where necessary
4. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We encrypt all data sent on our website using SSL and only grant access to your personal information where necessary.
5. How long we keep your data
- Enquiry and contact data: up to 3 years from last contact, or until you ask us to delete it
- Marketing preferences and email history: until you unsubscribe or ask us to delete
- Website analytics: typically 26 months
- Legal and financial records: 6 years in line with UK tax and company law requirements
6. How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and help us analyse web traffic to improve our website.
Strictly necessary
Required for the website to function. Cannot be disabled.
Google Analytics
Used to collect information about how visitors use our site. Data is used for statistical analysis only. Anonymised IP addresses.
HubSpot
Placed by HubSpot to track form submissions and page visits for CRM purposes. Cookies include: __hstc, hubspotutk, __hssc.
Vimeo
Set when viewing an embedded video on our website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
7. Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
8. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.
9. International data transfers
Some of our third-party providers (including HubSpot) process data in the United States. These transfers are protected by Standard Contractual Clauses or the UK Extension to the EU-US Data Privacy Framework, where applicable.
10. Your rights
Under UK GDPR you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data where we have no legitimate reason to continue processing it
- Object to processing based on legitimate interests, including direct marketing
- Request restriction of processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, or if you believe that any information we are holding on you is incorrect or incomplete, please contact us at hello@tick9.co.uk. We will respond within one month.
If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.