Case Study
From Sage X3 Limits to Full Flexibility: Harvest Pet Products
Watch the Interview Above:
Nigel Dolby, Finance Director at Harvest Pet Products, shares how partnering with Tick9 and using the Cyferd platform helped them overcome the limitations of Sage X3 — replacing clunky processes, spreadsheets, and manual tasks with a streamlined, scalable system.
About Harvest Pet Products
Harvest Pet Products is a family-run business with over 25 years of experience manufacturing pet products for retail and online customers across the UK.
The Challenge: When ERP Falls Short
After implementing Sage X3, the team quickly ran into issues. The built-in purchase order system was too rigid — frustrating users and slowing down essential workflows. They needed a better way to:
Simplify purchase requisitions and approvals
Seamlessly integrate with Sage X3
Improve accuracy and control for finance
They weren’t looking for another tool — they needed a solution.
The Solution: Cyferd and Tick9 Step In
Tick9, a Cyferd partner, helped Harvest Pet Products build a tailored solution that addressed the core issue: inefficient purchase order processes.
With Cyferd, they gained:
Fast, intuitive approvals
Integrated workflows with Sage X3
Less paperwork, more accuracy
High user adoption thanks to user-friendly apps
The Turning Point: “What Else Can We Do?”
Seeing how well the new system worked, the team asked, “What else can we do with Cyferd?”
That question sparked ongoing innovation, including:
A Sales Order Processing App
A Customer Onboarding App
Plans for a CRM
More apps already in development
The Results
Seamless Sage X3 integration
Streamlined finance operations
Faster approvals
Reduced paperwork
Broad user adoption
A scalable, app-based ecosystem
Why Harvest Pet Products Chose Cyferd and Tick9
Solved a real operational challenge
Delivered results quickly
Opened new opportunities for growth
Supported by expert implementation from Tick9