Case Study
From Sage X3 Limits to Full Flexibility: Harvest Pet Products
Watch the Interview Above: In this video, Nigel Dolby, Finance Director at Harvest Pet Products, shares how Tick9 used the Cyferd platform to go beyond Sage X3’s limitations—replacing clunky processes, spreadsheets, and paperwork with a streamlined, flexible system designed to grow with their business.
About Harvest Pet Products
Harvest Pet Products is a family-run business with over 25 years of experience manufacturing pet products for retail and online customers across the UK.
The Challenge: When ERP Falls Short
When Harvest Pet Products rolled out Sage X3, they quickly hit a roadblock. The built-in purchase order system just didn’t work for them — it was clunky, time-consuming, and frustrated department heads who needed a faster, more flexible way to get things done.
The team needed a solution that could:
Simplify purchase requisitions and approvals
Integrate seamlessly with Sage X3
Give the finance team better control and accuracy
They were looking for a tool that could genuinely solve the problem — not just add another layer of complexity.
The Solution: Cyferd and Tick9 Step In
Harvest Pet Products worked with Tick9, a Cyferd partner, to fix the immediate issue: streamlining purchase orders and approvals.
Together, Tick9 and Cyferd delivered exactly what was needed — a flexible, intuitive platform that integrated with Sage X3 and made life easier for both department heads and the finance team.
With Cyferd, they were able to:
Speed up authorizations
Cut down paperwork
Improve accuracy in expense coding
Boost user adoption thanks to easy-to-use apps
The Turning Point: “What Else Can We Do?”
Once the initial solution was in place, the Harvest Pet Products team quickly saw its potential and asked:
“What else can we do with Cyferd?”
Since then, they’ve expanded to:
A Sales Order Processing App
Plans for a CRM system
A Customer Onboarding App
And they’re not stopping there — they’ve already identified at least two more future use cases to further streamline operations.
The Results
Smooth integration with Sage X3
Fast, intuitive approvals
Streamlined finance operations
Significant reduction in paperwork
High user adoption
A growing ecosystem of flexible apps
Why Harvest Pet Products Chose Cyferd and Tick9
Solved a real business problem
Delivered fast, flexible results
Enabled discovery of new opportunities
Ongoing expansion across the business
Supported by an expert partner in Tick9