Language is Everything
Case Study
‘Tick 9 has massively helped us as a business by giving us the visibility and accessibility of important data. To have access to the right data, at the right time, allows us to make significant decisions and highlight things that could have been missed.’
– Lloyd Tidder, Director of Language is Everything.
PRODUCT
Qlik, Zoho, Xero
LOCATION
Hull, Yorkshire
INDUSTRY
Translation Services
Employee performance monitoring, customer management, finance and invoice Integrations
FEATURES
Make data, regarding employee performance, visible.
Increase efficiency of existing CRM, ERP systems.
Improve the ability to manage the internal systems such as contractual obligations, customer requirements and staff training.
CLIENT BRIEF
Working alongside the Head of Operations, to ensure all systems were useable
Existing CRM system did not have all the required functionality for LIEs needs.
Improving data literacy to ensure the systems were useable by LIEs employees
CHALLENGES FACED
Deployed Qlik reporting, visible through screens throughout the office, to ensure employees remain on target.
Developed Key Performance Indicators (KPIs) that Language is Everything can monitor.
Created an invoice summary integration with the Zoho CRM system and Xero balance value.
Tick 9 built a syncing tool to turn disparate systems into one functional platform. The sync occurs every 30 minutes looping data back from Xero accounting, Zoho CRM, Qlik Sense.
SOLUTION DELIVERED